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Gettysburg apologizes for trash hauler confusion; asks for input

“We apologize for the rough rollout of the transition,” said Gettysburg Borough Manager Charles Gable, referring to the change in trash haulers from Waste Connections to Waste Management that took place on April 1.

“Waste Management did an extremely poor job in communicating with customers. They did not provide clear and consistent direction when customers called WM’s customer service line,” he said.

“The public should know the borough staff did meet for an extensive period of time with WM in January,” said Gable.  “We left that feeling confident the transition would be smooth.”

“The staff has spent an inordinate amount of time working on this issue,” said council member Matt Moon. “Almost every municipality in the county is having trouble with transitions on this cycle. Nobody is having an easy time with this transition.”

Gable said the borough has been communicating with WM in an attempt to solve issues and that some have yet to be solved.

The borough encouraged people to contact them with issues they are still facing. “We want to make sure we are documenting things correctly in case we get to a circumstance where we’re attempting to change our hauler,” said Borough President Wesley Heyser. “This is not a time to hesitate. If possible put [your concerns] into writing,” he said. “Be descriptive, because it’s been very bad.”

Email addresses for borough council members can be found here.

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Charles Stangor is Gettysburg Connection's Publisher and Editor in Chief.

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