Met-Ed has responded to State Senator Doug Mastriano’s request that the utility provide a one-month credit to Adams County customers affected by days-long power outages this week.
In a Facebook post Thursday, Mastriano called the outages “pure insanity,” citing widespread frustration and hardship among residents left without electricity after two separate substation failures. A transformer malfunction in Littlestown cut power to thousands, followed by a Monday night fire at a Gardners substation that caused further prolonged outages.
While Met-Ed restored electricity to most customers by Thursday, Mastriano said the company resisted his request for billing credits. “At the very least, I’m now pressing them to reimburse residents for lost food and other related costs,” he wrote. “It’s the right thing to do.”
Met-Ed, in a statement provided to Mastriano’s staff and local media, expressed appreciation for customers’ patience and the senator’s concerns. “Safely restoring power to our customers as quickly as possible was our top focus,” the company said. “Analyzing the week’s events and lessons learned will help us enhance our restoration process for the future.”
The company emphasized that customers will not be billed for the days their power was out because electric meters were inactive during the outages. Met-Ed also encouraged residents who experienced losses to file claims either directly with the utility or through their insurance providers. Claims can be submitted by calling the Customer Care Center at 1-800-545-7741.
Despite the response, Mastriano continues to push for more substantial compensation, arguing that many households incurred significant expenses replacing spoiled groceries and managing without electricity for multiple days.
Source: local21news