Gettysburg residents woke up yesterday morning to see their trash receptacles and recycling bins being taken away by the former trash contractor Waste Connections.
The move is part of a switchover of contractors in which Waste Management (WM) will be the new provider as of April 1. The contract is for 3 years.
The Gettysburg borough council said residents should have received a mailing from WM explaining the new service, but many did not.
Residents are encouraged to call (800) 593-9529 or visit https://www.wm.com to set up a WM online account.
Residents reported long wait times to get a new account set up at WM. “It was hard to get registered. I had to wait for an hour,” said a local resident.
Borough Manager Charles Gable said the borough was not responsible for the switchover and that residents should call WM to get information. But borough council member Judie Butterfield warned the information provided by WM might be inaccurate.
It was not clear today if and when new receptacles would be delivered, and residents were planning to use bags during the week. Butterfield said she had contacted WM for information but they had not returned her call.
The switch from Waste Connections to WM was required by law when WM came in with a lower bid.
Butterfield said Waste Connections had provided excellent service and that the difference in the price was only about $2.
For more information about the WM contract, please click here.
Residents who have an autopay service with Waste Connections should call to have it cancelled. At least one resident reported cancelling the service on the Waste Connections website created an error and was not possible.